Refund and Return Policy

At JESMIN LLC, we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please don’t hesitate to contact us at 346-466-4112 and we will do our best to resolve the matter promptly.

Returns

• We accept returns within 60 from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Your item needs to have the receipt or proof of purchase.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

• If you need to exchange an item for a different size or color, please contact us to arrange the exchange. We will provide you with instructions on how to return the item and process the exchange.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

• In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you or offer a refund, depending on your preference.

Contact Us

If you have any questions about our refund and return policy, please contact us at 346-466-4112

Need help?

Contact us at info@youressentialshub.com for questions related to refunds and returns.